Irrelevents 23 Posted January 29, 2019 Share Posted January 29, 2019 (edited) Morning from the east coast! We're experiencing some interruptions. Most times the maps load but no icons populate.. And that's if the client itself loads. Forums were having problems too for some. Β Second edit: it seems to be back up but slow.Β Just fyi Edited January 29, 2019 by Irrelevents schpelling Quote Link to post Share on other sites
Mr. D 622 Posted January 30, 2019 Share Posted January 30, 2019 Heya! Sorry for a delay, I have been away from my desk most of the day today (which, of course, automatically increases the chances for things to break down ). I have reviewed our logs and can indeed seeΒ that we've been getting weird spikes of performance issues roughly twice a day. All servers have been rebooted just in case and I will conduct an investigation of the root cause... will post in this thread once I have some answers; please also do not hesitate to let me know if things freeze like this again. Update: okay, the issue is clearly reproducible as we have once again frozen just now. I'm on it! Quote Link to post Share on other sites
Mr. D 622 Posted January 31, 2019 Share Posted January 31, 2019 A problematic piece of functionality has been identified and a fix - released. Please let me know if you run into any more freezes like that, just in case there's more than one issue. Quote Link to post Share on other sites
Z3nd 16 Posted February 13, 2019 Share Posted February 13, 2019 We seem to be experiencing server problems again this morning here in the US. A couple other players on the Discord mention it also. Service start slowing down real slow not loading pages and now it's not loading anything at all. Don't know if it's related but I had a lot of trouble getting into here onto to the forums to Quote Link to post Share on other sites
Z3nd 16 Posted April 27, 2019 Share Posted April 27, 2019 We seem to be experiencing server problems again this morning here in the US. Quote Link to post Share on other sites
ΠΠ»Π΅Π³ ΠΠΎΠ»Π΅Π½ΠΈΠ½ 62 Posted April 27, 2019 Share Posted April 27, 2019 It happens every day roughly 2pm UTC. Starts like 1:45, ends like 2:20. Affects both game and website which returns error 504. This is not a complete error, while it affects a high percentage of connection attempts, some pass through without error and rapidly served. Β Quote Link to post Share on other sites
S Keillan 49 Posted April 28, 2019 Share Posted April 28, 2019 I have noticed connection issues very regularly in the time frame mentioned. I basically say the app goes stupid for about 30 minutes. My guess is there's a daily server refresh or backup that takes place at this time. It's annoying but at least it's predictable. Quote Link to post Share on other sites
Mr. D 622 Posted April 29, 2019 Share Posted April 29, 2019 We do have a number of automated backups happening, but I was unaware that any of these are causing such downtime... how inconvenient! Thanks for both of your reports, @S KeillanΒ @ΠΠ»Π΅Π³ ΠΠΎΠ»Π΅Π½ΠΈΠ½, I will investigate! Quote Link to post Share on other sites
ValarMorghulis 31 Posted August 1, 2019 Share Posted August 1, 2019 I stumbled onto this old thread but thought I'd let you know that the problem still exists. The game and forums both stop basically working every day at the same time for about 30-40 minutes. Some connections do go through but mostly it's really restricted. This issue has been around basically since this thread was made but we have learned to "live with it". Quote Link to post Share on other sites
Mr. D 622 Posted January 21, 2020 Share Posted January 21, 2020 Hey guys, Just wanted to say that I may have found the culprit behind the daily downtime last night; please let me know if it still happens. Quote Link to post Share on other sites
Irrelevents 23 Posted January 21, 2020 Author Share Posted January 21, 2020 I hope there's an interesting story involved somewhere..Β π²πͺπ»π£π₯π Quote Link to post Share on other sites
Mr. D 622 Posted January 21, 2020 Share Posted January 21, 2020 2 hours ago, Irrelevents said: I hope there's an interesting story involved somewhere..Β π²πͺπ»π£π₯π Not really; there was no conspiracy, if that's what you're thinking. Will share after the problem is confirmed to be gone for good! Quote Link to post Share on other sites
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